READ THIS FIRST - Known bugs and SOLUTIONS - How to report bugs

[ruMpel]

PLEASE READ THIS BEFORE YOU REPORT A BUG

What should you do first of all?
  - Search the forum for threads that may have already issued a solution to the problem you are experiencing. Often a bug has already been fixed! Scroll down at the end of this page to see the known issues.
  - If the bug or problem occurs only once, it might not be that important to report. However does it occur several times or in certain locations, please give us a good description as mentioned below.


What should your report include?
  - Proper grammar, you most likely have a functional keyboard, don't write things like "y u no fx tis" when using this forum
  - System specifications
  - What does it say and where does the problem occur (error window, crash to desktop etc)
  - What you have tried to fix the issue yourself


When will you get help?
  - As soon as we can! Please understand that we are a small team, and like most of you have a life outside the internet as well!

Remember that more details will increase the chance for us being able to help you!

KNOWN BUGS AND SOLUTIONS
Here is a list of the current known issues that have shipped with Cry of Fear. Most of those bugs are being worked on and we will try to patch it up as soon as we can.


First map transition, crashes and complaining about v_mobile
Solution: We have no idea why this is happening that early, since it has not happened to any of us developers.
Read more here about the issue: http://www.cry-of-fear.com/forum/index.php?topic=2537.0
Read this thread that have helped some people: http://www.cry-of-fear.com/forum/index.php?topic=3370.msg71328#msg71328
If you are a 64 bit user, you can try this patch: http://www.moddb.com/games/cry-of-fear/downloads/cry-of-fear-crash-patch-for-64-bit-users
Status: This bug is being looked at


Co-op doesn't work / No servers available
Solution: Co-op does work. It's just that it doesn't show any servers in the server browser. Read this thread: http://www.cry-of-fear.com/forum/index.php?topic=3624.0
You can also find servers for Cry of Fear on this website: http://www.game-monitor.com/GameSearch/cryoffear/Cry_of_Fear.html

UPDATE: This website doesn't seem to display the servers up to date anymore, which means they might not work.
Status: This bug is being looked at


Music and gun sounds doesn't play
Solution: Launch Cry of Fear by heading over to "C:\Program Files (x86)\Steam\steamapps\common\Cry of Fear\CoFLaunchApp.exe"
Status: This bug is being looked at


Rarely your screen will become white
Solution: Restart the game, or turn off the water effects in Advanced options
Status: This bug is being looked at


Screen resolution gets messed up when tabbing out to Windows
Solution: Make sure your PC (WINDOWS) has the same screen resolution as the game, or play in window mode
Status: No plans on fixing it.


Reliable channel overflow
Solution: You can fix this yourself by configuring some settings. Head to this thread to learn more: https://support.steampowered.com/kb_article.php?ref=5057-FVCM-1111
Status: We cannot fix this since this is caused by your bad settings


Offset is donator
[Solution: Happens when you try and launch CoF in Software mode and not OpenGL mode
Status: Fixed


Steam Validation Reject
Solution: 1.) Try and restart CoF. 2.) Try and restart Steam. 3.) Tell the host to restart the server.
Status: Nothing we can fix. It's a Steam bug.


Monsters going through objects
Solution: Happens from the new AI update. No solution for that
Status: This bug is being looked at


Game crashes on "parsing information" stage when loading
Solution: Read this thread http://www.cry-of-fear.com/forum/index.php?topic=885.0
Status: We cannot fix this since this is caused by your bad settings


Game is stuttering/tearing with sound, very low FPS
Solution: Turn off any lights sources (such as the phone) when you don't need them. Turn off any driver enforced renderings (such as anti-aliasing). Experiment with the video advanced options.
Status: We cannot fix this since this is caused by your bad settings


Game textures look very lowly detailed
Solution: Turn your driver enforced texture filtering quality to medium/quality mode and off of low/performance mode.
Status: We cannot fix this since this is caused by your bad settings


Sometimes the textures will look weird and bugged if you're playing for a long time (2h+)
Solution: Restart the game
Status: This bug is being looked at


Cry of Fear still crashes when I launch it
Solution: Make sure your video drivers are up to date
Status: We cannot fix this since this is caused by your bad settings


"CLR error 80004005, The program will now terminate."
Solution: Your .NET Framework was installed incorrectly. Read more here: http://www.cry-of-fear.com/forum/index.php?topic=3638.0
Status: We cannot fix this since this is caused by your bad settings


"Failed to initialize authentication interface. Exiting..."
Solution: Try turning Steam off, then deleting the clientregistry.blob file in your Steam folder. Then start Steam again
Status: We cannot fix this since this is caused by your bad settings


"Crashes when I die in the subway tunnels"
Solution: Make sure to not die when holding a lit flare
Status: We're working on fixing this